The 80-calendar year outdated LEGO Group believes “only the very best is good enough”, in accordance to its founder Kirk Christiansen. Appropriately, it is registered to numerous crucial ISO expectations which includes ISO 9001 (good quality management), ISO 14001 (environmental administration) and ISO 8124 (safety of toys).
When was the very last time you opened a new LEGO kit and identified missing items or recommendations or something considerably less than satisfactory about the item and the overall expertise? The LEGO brand name is critical to the LEGO Group and every person understands how challenging it is to console young children when their expectations haven’t been met. LEGO Team are not able to manage this. ISO 9001 delivers the necessary framework and guidelines to maintain alone in check out though meeting internationally-acknowledged very best techniques for operating an productive High-quality Administration Process.
LEGO is making use of ISO 9001 to hold its suppliers and world factories accountable to meet its quality benchmarks and buyer expectations. This is one of the positive aspects of the common. The ISO accredited organization can connect with the shots when dealing with suppliers and have its choose of the litter. Eventually, the client wins. The normal is also getting used to aid rapidly-observe global growth.
LEGO is intently adhering to Area 7.2.3 of the common identified as ‘Customer communication’. That is, LEGO is analyzing and applying helpful arrangements for communicating with consumer in relation to:
1) product data
2) enquiries, contracts or get dealing with, which includes amendments, and
3) client feedback, including customer complaints
The excerpt beneath is from ISO Concentration+ magazines’ March 2010 situation, Quantity 1, No. 3
Since 1991, the LEGO Group has carried out ISO 9001, which it regards as the great framework for structuring its worldwide top quality administration procedure (QMS) – with LEGO factories operating in nations around the world properly knowledgeable of its specifications. Employing ISO 9001 is an efficient way of employing the quality management procedure at new production web-sites. All ISO 9001 requirements will typically be familiar to high-quality administration staff at new sites, which allows the corporation to aim fully on the specific interior specifications. For the shopper, the high quality management technique ensures that just about every LEGO box contains the ideal range and form of building components, which are important to delivering the promised LEGO building practical experience.